Watch Repair Terms and Conditions
Acceptance of Terms. Swiss Watch Time, Inc. ("SWT" or “we”) provides a service, where the customer ("you" or “Customer") delivers a watch, timepiece or chronometer (“Watch”) needing repair, and we issue you an estimate. By using SWT website, accepting our estimate, indicating that you want to proceed with repairs, or by using SWT services, you agree to these terms and conditions (“Terms”). Additional terms and conditions applicable to the use of our website, privacy policies, specific areas of this website, or to particular content or transactions are posted in particular areas of the website and, together with these Terms, (altogether “Agreement”) govern your use of those areas, content, and transactions.
Risk-Of-Loss. SWT provides the option for use of jeweler’s block insurance for delivery to and/or from SWT’s location. SWT will serve as a liaison for this insurance. If you choose to use this insurance, payment for any claim is contingent on approval of your claim by the insurer. If you do not use the jeweler’s block insurance option, you are solely responsible for the risk of loss and damage for the Watch both before and after the Watch is in SWT possession. Receipt of the Watch by SWT occurs when a box or envelope is signed for, inspected and accepted by SWT. In the event of a claim with the insurer or shipping company, you are responsible for providing proof of purchase as well as proof of shipment and any other required documentation to the insurer or shipping company. If you do not use the jeweler’s block insurance option, SWT is not responsible for providing insurance or obtaining insurance reimbursement. SWT is not responsible for loss or damage during shipment or delivery under any circumstances. SWT is the "shipper" in name only in order to expedite and facilitate the shipping process.
Jeweler’s Block Insurance. Jeweler’s block insurance does not cover sentimental value. During the incoming (to our facility) transit, the Watch is covered for its replacement value minus cost of repair. On the way back to you, jeweler’s block insurance covers the replacement value of the Watch only. Coverage is limited to the lesser of the amount you specify or the actual value of the Watch.
Payment/Refund Policy. Upon acceptance of our repair estimate, you will be required to pay either with a credit card, PayPal, certified check or money order. Upon clicking the "accept estimate" and sending payment for the repair, you have made a legally binding agreement to proceed with the repair. If SWT deems the Watch unrepairable after payment, a full refund minus return shipping cost is issued.
All Decisions Are Final. Repair of the Watch commences upon receipt of the Watch and payment. If there are repair or other issues that you do not specify, we are not responsible for identifying them (although we do our best to find them independently). Once repair has begun you are committed to the completion of the repairs.
Guarantee of Repair.SWT does not guarantee that we can repair your Watch. We must first examine your Watch to determine:
If the repair can be completed successfully;
The need, availability and cost for parts and appropriate repair personnel; and
How much the repair will cost.
Unrepairable Watch. If, in the sole judgment of SWT, your Watch cannot feasibly be repaired due to lack of access to necessary parts or labor, you agree to pay the return shipping costs for the Watch.
Shipping. You are responsible for all shipping costs.
Abandoned Watch. In the event that you decide not to proceed with the repairs, and do not want to pay for return shipping, we will retain your Watch for a period of no longer than one (1) year in case you change your mind regarding either the repair or return shipment. After one year, SWT has no responsibility for loss or damage to your Watch for any reason and is not responsible for retaining or returning the Watch. After one (1) year Watchworks may, however, at its sole option, pay for shipping the Watch back to the address it came from and charge you for the shipping. If SWT so ships the watch, it has no responsibility to provide jeweler’s or other shipping insurance, although it may in in its sole discretion do so.
Length of repair time. We make no guarantees or promises regarding the length of repair time. Due to the nature of the business, and the variable timeliness of various parts suppliers, we can only provide general guidelines. By no means are these guidelines ever a guarantee or deadline.
Return Shipment. Our shipping providers do not telephone prior to delivering packages, and we cannot guarantee the time of delivery. If you are not available to receive the delivery after three attempts, the package may be returned to us, at which point you are responsible for any additional payment to cover return of the package and reshipment.
Disclaimer of Liability. SWT disclaims any responsible for:
Items delivered to incorrect addresses supplied by the sender;
Unsuccessful deliveries arising from the recipient not being present at time of delivery at the address supplied by the sender;
Delays in delivery due to the fault of the delivery service contracted (UPS, FedEx, etc.).
Workmanship Warranty.SWT provides a one (1) year workmanship warranty against defects caused by SWT’s labor in repairing the Watch. Under this warranty, if defects caused by SWT’s labor arise during the one (1) year period, SWT will either repair the defects and cover the costs of shipping or refund the cost of the original repair work; this is the sole remedy. This warranty applies to work performed by SWT only. This warranty applies only to the components which have been worked on during the repair. Any damage to the Watch resulting from normal, extreme or inappropriate use is not covered under the warranty. If the Watch casing is opened during the one-year period, the warranty is voided. The case, parts, crystals, winding, setting parts and electric or electronic items are not covered. Water damage is also not covered in this warranty unless the Watch is expressly pressure certified by us, as water resistance is not a permanent condition, given the gaskets inside the Watch are subject to deterioration over time.
No Responsibility for Damage Caused by Attempted Repairs. Because the Watches have aged and been subject to normal wear and tear and possibly extreme or inappropriate use, SWT is not liable for any damage caused by attempted repairs, although SWT will make a reasonable attempt to repair such damage. You acknowledge that attempted repairs may result in damage to the Watch or its parts and that such damage may not be reasonably repairable.
DISCLAIMER OF WARRANTIES. SWT MAKES NO WARRANTY OF FITNESS FOR YOUR PARTICULAR USE OR PURPOSE, NOR ANY OTHER WARRANTIES, EXPRESSED OR IMPLIED, INCLUDING ANY IMPLIED WARRANTY OF MERCHANTABILITY. SWT MAKES NO WARRANTY AS TO THE QUALITY, LIFESPAN, CONDITION OR RELIABILITY OF THE PRODUCT OR PARTS PROVIDED DURING OR AFTER THE REPAIR. SWT SPECIFICALLY, BUT NOT BY WAY OF LIMITATION, DOES NOT WARRANT THE ACCURACY OR SUFFICIENCY OF ANY ADVICE OR RECOMMENDATIONS GIVEN TO BUYER. SWT EXPRESSLY DISCLAIMS ALL ORAL WARRANTIES.
Limitation of Damages.TO THE EXTENT PERMITTED BY LAW, IN NO EVENT WILL WE BE LIABLE TO YOU FOR ANY INDIRECT, CONSEQUENTIAL, INCIDENTAL OR SPECIAL DAMAGES ARISING OUT OF OR RELATING TO THESE TERMS OR ANY SERVICES OR GOODS PROVIDED BY OR THROUGH SWT. THIS LIMITATION APPLIES EVEN IF WE ARE EXPRESSLY ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, AND REGARDLESS OF WHETHER SUCH DAMAGES AROSE IN CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY OR OTHER LEGAL BASIS. THE TERM "DAMAGES" INCLUDES, WITHOUT LIMITATION, ATTORNEY FEES, ANY LOST PROFITS, BUSINESS INTERRUPTION AND LOSS OF FUNCTIONALITY. YOU ACKNOWLEDGE THAT THESE TERMS REFLECT AN ALLOCATION OF RISK AND SUCH ALLOCATION OF RISK IS A SIGNIFICANT INDUCEMENT FOR US TO PROVIDE THE SERVICES AND GOODS.
Accuracy of all Information. SWT makes every effort to ensure the accuracy of all information that you receive in relation to your Watch. In the event of typographical errors, technical inaccuracies, or pricing errors or omissions, SWT reserves the right to correct the error at the time of error discovery. If SWT corrects the error, SWT will provide you with the following options: (1) to proceed with the repair based on the corrected information; or (2) to cancel your repair, in which case SWT will promptly return the Watch to you at your expense.
Entire Agreement/No Waiver. These Terms constitute the entire agreement of the parties with respect to its subject matter. The captions are used only as a matter of convenience and are not to be considered a part of these Terms or be used in determining the intent of the parties to it. No waiver by SWT of any breach or default shall be deemed to be a waiver of any preceding or subsequent or continuing breach or default.
Correction of Errors and Inaccuracies. These Terms may contain typographical errors or other errors or inaccuracies and may not be complete or current. SWT therefore reserves the right to correct any errors, inaccuracies or omissions and to change or update the Content at any time without prior notice. SWT does not, however, guarantee that any errors, inaccuracies, or omissions will be corrected.
Governing Law. THESE TERMS AND CONDITIONS ARE GOVERNED BY AND CONSTRUED IN ACCORDANCE WITH CALIFORNIA LAW, EXCLUDING ITS CONFLICT OF LAWS PROVISIONS. YOU AGREE THAT ANY CLAIM ARISING OUT OF OR RELATING TO THESE TERMS WILL BE FILED ONLY IN LOS ANGELES, CALIFORNIA, AND YOU HEREBY IRREVOCABLY AND UNCONDITIONALLY CONSENT AND SUBMIT TO THE EXCLUSIVE JURISDICTION OF SUCH COURTS OVER ANY SUIT, ACTION, OR PROCEEDING ARISING OUT OF THESE TERMS AND CONDITIONS.
Arbitration. Notwithstanding any other provision to the contrary, any controversy or claim arising out of or relating to this agreement shall be settled exclusively by arbitration in Los Angeles, California in accordance with the Commercial Rules of the American Arbitration Association, and judgment upon the award rendered by the arbitrator(s) may be entered in any Court having jurisdiction. The New York Convention on the Recognition and Enforcement of Foreign Arbitral Awards will apply.
THE PARTIES AGREE THAT THE UNITED NATIONS CONVENTION ON CONTRACTS FOR THE INTERNATIONAL SALE OF GOODS IS SPECIFICALLY EXCLUDED FROM APPLICATION TO THIS AGREEMENT.
Limitations on Actions. Any litigation or arbitration arising out of or in connection with these Terms or your use of our services must be commenced within one (1) year after the cause of action arose, or it will be permanently barred.
Product sales terms and conditions
Any and all claims and/or disputes of any kind that in any way relate to, arise from or are in connection with any item sold by or listed by Swiss Watch Time or your purchase or attempt to purchase any item from Swiss Watch Time shall be governed by the laws of the State of California and shall be litigated, if at all, solely and exclusively in a court of law within Los Angeles County, California, to the exclusion of any other court where suit might otherwise be brought. Swiss Watch Time shall not be held responsible for any damages other than the actual price paid to Swiss Watch Time for the item purchased and purchaser hereby waives any and all claims for additional losses incurred. Purchaser shall be defined as any person or entity that purchases, attempts to purchase or claims damages of any kind which relate to, arise from, or are in connection with any item sold by or listed by Swiss Watch Time. Swiss Watch Time reserves the right to decline any offer, or to not sell a particular watch at any time. Swiss Watch Time will not be responsible, or held liable for any mistakes to listings or misprints made by Swiss Watch Time representatives and agents.
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Third Party Privacy Policies
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